Returns & Refunds Policy
At International Foods NZ, we strive to ensure your global treats arrive in perfect condition; however, due to the perishable nature of food items, we can only accept returns for products that are damaged, expired, or incorrect.
Contact Our Team
Email our support team within 48 hours of receiving your order with your order number and clear photos of the issue.
Wait for Assessment
Our quality control team will review your claim to ensure it meets our health and safety return criteria for food products.
Return Authorization
If approved, we will provide you with a return shipping label or instructions on how to safely dispose of the item if a physical return is not required.
Resolution
Once confirmed, we will process a full refund to your original payment method or dispatch a replacement shipment at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing